Stage - Portugal - WOTELS - Tourisme / Hôtellerie - ref: 340468

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie. Vous aimez le secteur de l'hôtellerie-restauration?

Wotels is synonymous with some of the most ambitious projects on the touristic map of Lisbon. The brand is responsible for creating some of the biggest hostels in Portugal and plans to expand.

With two hostels already operating in central Lisbon and more locations planned in the capital and around the country, HUB is eager to secure its spot on the intersection of high comfort, great hospitality and practical approach to travelling. We want to be the “go-to” hosts for everyone from solitary travellers to numerous groups visiting our beautiful country.

Hospitality Frontline Internship

Program Objective: To provide interns with practical experience in the hospitality industry, focusing on front desk operations, and guest relations. Interns will develop skills in communication, customer service, problem-solving, and multitasking, preparing them for future roles in hospitality.

Key Responsibilities:

Guest Relation:

Welcoming and checking in/out guests
Answering queries about facilities, local attractions, and transportation
Managing guest feedback and resolving complaints
Offering personalized recommendations for local expériences

Front Desk Operations:

Using booking systems (online and in-house software)
Learn how to make cash and card payments
Answering phone calls and responding to emails
Coordinating room assignments and managing reservations
Engage with travelers, receive orders, and deliver beverages and refreshments following WOT protocols

Housekeeping:

To assist in keeping the hotel clean together with WOT cleaning ninjas staff

F&B :

Setting up and organizing the buffet breakfast before guests arrive.
Supporting the bar.

Maintenance of Common Areas:

Ensuring common areas are tidy and well-maintained
Stocking supplies (brochures, maps, snacks) at the front desk
Supporting housekeeping when needed

Teamwork and Communication:

Coordinating with management and other departments
Attending team meetings and contributing ideas for improving the guest experience

About you

Currently enrolled in an education program

Able to provide an internship agreement
Ready to Learn and have fun

Advantages

Free Accommodation (shared)
Free breakfast o Discounts with partner companies
3 free nights in our units (after the conclusion of the internship)
Flexible dress code
50% discount on drinks at our bars
Opportunity to enjoy, for free, one-time, activities such as tours, surf lessons, yoga, or any of our paid activities, subject to availability o Discounts on some of the merchandising products we sell.