Stage - Portugal - WOTELS - Tourisme / Hôtellerie - ref: 340605

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie. Vous aimez le secteur de l'hôtellerie-restauration?

Join WOTELS and grow with us!

At WOTELS, we believe that our success comes from our people. We are a fast-growing hybrid accommodation chain with 15 units and over 215 team members, dedicated to creating unique experiences for our guests.

Our hybrid concept includes hotels, hostels, guesthouses, aparthotels, and villas, offering diverse and dynamic environments where every team member plays a key role.

Our properties are located in Porto, Peniche, Ericeira, Sintra, Lisbon, Costa da Caparica, Lagos, Almancil, and Vila do Bispo, giving our teams the opportunity to work in some of Portugal’s most stunning destinations.

Whether in reception, housekeeping, the bar, or management, we’re looking for passionate hospitality professionals ready to make a difference and grow with us.

If you're looking for an opportunity to develop your career in an expanding company with a young and people-focused culture, WOTELS is the place for you!

Hospitality Frontline Internship

Program Objective: To provide interns with practical experience in the hospitality industry, focusing on front desk operations, and guest relations.

Interns will develop skills in communication, customer service, problem-solving, and multitasking, preparing them for future roles in hospitality.

Key Responsibilities:

Guest Relation:

Welcoming and checking in/out guests
Answering queries about facilities, local attractions, and transportation
Managing guest feedback and resolving complaints
Offering personalized recommendations for local experiences

Front Desk Operations:

Using booking systems (online and in-house software)
Learn how to make cash and card payments
Answering phone calls and responding to emails
Coordinating room assignments and managing reservations
Engage with travelers, receive orders, and deliver beverages and refreshments following WOT protocols

Housekeeping:

To assist in keeping the hotel clean together with WOT cleaning ninjas staff F&B
Setting up and organizing the buffet breakfast before guests arrive.
Supporting the bar.

Maintenance of Common Areas:

Ensuring common areas are tidy and well-maintained
Stocking supplies (brochures, maps, snacks) at the front desk
Supporting housekeeping when needed

Teamwork and Communication:

Coordinating with management and other departments

About you

Currently enrolled in an education program

Able to provide an internship agreement
Ready to Learn and have fun
Language required: English.

Advantages

Free accommodation (shared)
Free breakfast
Discounts with partner companies
Flexible dress code
50% discount on drinks at our bars
Opportunity to enjoy, for free, one-time, activities such as tours, surf lessons, yoga, or any of our paid activities, subject to availability
Discounts on some of the merchandising products we sell
3 free nights in our units (after the conclusion of the internship)